# Fatsoma Help Center

> Help center for Fatsoma

## Getting Started

- [How do I Customise my Brand Page?](https://help.fatsoma.com/en/articles/10295236-how-do-i-customise-my-brand-page.md): Your brand page is your customer's first impression of you and your events, make it stand out by adding your logo, brand bio, and banner.
- [How Do I Add an Event?](https://help.fatsoma.com/en/articles/5941663-how-do-i-add-an-event.md): Here we’ll walk you through how to quickly and easily create an event with Fatsoma.
- [How Do I Add Tickets to My Event?](https://help.fatsoma.com/en/articles/5817974-how-do-i-add-tickets-to-my-event.md): Here we’ll show you how to quickly and easily add tickets to your events.
- [How Do I Publish My Event?](https://help.fatsoma.com/en/articles/5941700-how-do-i-publish-my-event.md): That feeling you get when your event goes live is a special one. Thankfully, we make the process super easy.

## General

- [How Do I Change My Password on Fatsoma?](https://help.fatsoma.com/en/articles/6172939-how-do-i-change-my-password-on-fatsoma.md): If you ever forget your password, or need to change it for any reason, then setting a new password on Fatsoma couldn’t be easier.
- [How Do I Change the Email Address on My Fatsoma Account?](https://help.fatsoma.com/en/articles/6189638-how-do-i-change-the-email-address-on-my-fatsoma-account.md): Changing the email address linked to your Fatsoma account couldn’t be easier.
- [How Do I Add Someone as an Admin on My Account?](https://help.fatsoma.com/en/articles/6175138-how-do-i-add-someone-as-an-admin-on-my-account.md): If you have a new member of staff, or want to use a new login, it’s super simple to add an admin and grant access to your brand on Fatsoma.
- [How Do I Add Someone as a Brand Manager?](https://help.fatsoma.com/en/articles/6281633-how-do-i-add-someone-as-a-brand-manager.md): If you need to give someone access to one of your brands, but don’t want them to see your whole company, you can add them as a brand manager
- [How Do I Add Someone as a Finance Manager to My Account?](https://help.fatsoma.com/en/articles/6175283-how-do-i-add-someone-as-a-finance-manager-to-my-account.md): If someone new is handling your finances, or you want to use a different login, it’s easy to add someone as a Finance Manager on Fatsoma.
- [How Do I Remove Someone as an Admin on My Account?](https://help.fatsoma.com/en/articles/6175583-how-do-i-remove-someone-as-an-admin-on-my-account.md): If a staff member leaves, or you need to remove someone from your account for any reason, Fatsoma has made this process super simple.
- [How Do I Remove Someone as a Brand Manager?](https://help.fatsoma.com/en/articles/6281743-how-do-i-remove-someone-as-a-brand-manager.md): On Fatsoma, we’ve made it super easy to manage who does and doesn’t have access to your brand.
- [How Do I Remove Someone as a Finance Manager from My Account?](https://help.fatsoma.com/en/articles/6175628-how-do-i-remove-someone-as-a-finance-manager-from-my-account.md): If a staff member leaves, or you need to revoke someone’s finance access for any reason, we've made this process simple and straightforward.
- [How Do I Change the Name of My Company on Fatsoma?](https://help.fatsoma.com/en/articles/6178386-how-do-i-change-the-name-of-my-company-on-fatsoma.md): Changing the name of your company on Fatsoma couldn’t be easier.
- [How Do I Add a New Company to My Fatsoma Account?](https://help.fatsoma.com/en/articles/6179291-how-do-i-add-a-new-company-to-my-fatsoma-account.md): You can add unlimited companies to your Fatsoma account and we’ve made this super simple to do.
- [How Do I Edit My Brand Page?](https://help.fatsoma.com/en/articles/6205428-how-do-i-edit-my-brand-page.md): Making edits and updating your brand page couldn’t be easier with Fatsoma.
- [How Do I Add A New Brand Page on Fatsoma?](https://help.fatsoma.com/en/articles/6178896-how-do-i-add-a-new-brand-page-on-fatsoma.md): If you have a new event series or you just want to organise your current events, you can add unlimited brand pages on Fatsoma.

## Events & Tickets

- [How do I List Add-ons on My Event?](https://help.fatsoma.com/en/articles/6167052-how-do-i-list-add-ons-on-my-event.md): If you have additional items or merchandise you want to sell alongside your tickets, you can do this easily with Fatsoma Add-Ons.
- [How Do I Add a Discounted Ticket?](https://help.fatsoma.com/en/articles/5941689-how-do-i-add-a-discounted-ticket.md): You can add both paid and free tickets to your event on Fatsoma, but if you want to offer your customers a discount at any point, here’s how
- [How Do I Change the Date of My Event?](https://help.fatsoma.com/en/articles/5817859-how-do-i-change-the-date-of-my-event.md): You know as well as us that organising events involves many moving parts, including the date. With Fatsoma, this is simple to change.
- [How Do I Update the Status of a Rescheduled/Cancelled event?](https://help.fatsoma.com/en/articles/5940811-how-do-i-update-the-status-of-a-rescheduled-cancelled-event.md): Lots of things can change when planning an event, so we've made it quick and easy to update your customers when a change does occur.
- [How Do I Duplicate an Event?](https://help.fatsoma.com/en/articles/7019386-how-do-i-duplicate-an-event.md): If you have a repeating or weekly event, our duplicate tool is a super speedy way to add your event listings.
- [How Do I Delete an Event?](https://help.fatsoma.com/en/articles/6193061-how-do-i-delete-an-event.md): If you’ve listed an event in error, or need to remove it for any reason, on Fatsoma this is really easy to do.
- [How Do I Change the Dates My Tickets are On Sale?](https://help.fatsoma.com/en/articles/6220524-how-do-i-change-the-dates-my-tickets-are-on-sale.md): If you want different tickets going on/off sale at different times, then we’ve made this super easy to do so you can sell tickets your way!
- [How Do I Hide Tickets from Customers?](https://help.fatsoma.com/en/articles/6220638-how-do-i-hide-tickets-from-customers.md): If you need to hide your tickets from customers for whatever reason, on Fatsoma this is super easy to do.
- [How Do I Add a Promo Code to My Tickets?](https://help.fatsoma.com/en/articles/6221430-how-do-i-add-a-promo-code-to-my-tickets.md): If you only want your tickets to be available to certain customers then you can create an promo code that the tickets can be hidden behind.

## Finance

- [How Do I Request a Payout for the Funds From My Event?](https://help.fatsoma.com/en/articles/5818029-how-do-i-request-a-payout-for-the-funds-from-my-event.md): Request a payout for the revenue generated from your ticket sales by following the super simple instructions below.
- [How Do I Request an International Payout?](https://help.fatsoma.com/en/articles/6376089-how-do-i-request-an-international-payout.md): Request a payout for funds generated from your ticket sales by following the super simple instructions below.
- [How Do I Get a Detailed Report of My Finances?](https://help.fatsoma.com/en/articles/5818063-how-do-i-get-a-detailed-report-of-my-finances.md): Having a clear overview of your finances helps you make better decisions for your event. Here’s how to download a full, detailed report.

## On The Day

- [How Do I Check in My Attendees Using the Fatsoma Scan App?](https://help.fatsoma.com/en/articles/5963433-how-do-i-check-in-my-attendees-using-the-fatsoma-scan-app.md): Scanning tickets on the day of the event couldn’t be easier with our dedicated Fatsoma Scan app.
- [How Do I Print out a Door List / Attendee List?](https://help.fatsoma.com/en/articles/5818752-how-do-i-print-out-a-door-list-attendee-list.md): When phone batteries die, your door list comes to the rescue. Printing it is quick and easy.
- [How Do I Add Scanner Staff?](https://help.fatsoma.com/en/articles/5818315-how-do-i-add-scanner-staff.md): Get your scanning team ready to ensure everything runs smoothly on the day of your event. Here’s how it’s done.
- [How Do I Export Barcodes for My Event?](https://help.fatsoma.com/en/articles/5941676-how-do-i-export-barcodes-for-my-event.md): Exporting barcodes for your events can be done in just a few clicks. Follow these steps to send the barcodes to an email of your choice.

## Promotion & Marketing

- [How Do Fatsoma Event Announcements Work?](https://help.fatsoma.com/en/articles/5954310-how-do-fatsoma-event-announcements-work.md): One of our most popular and powerful features on Fatsoma is our announcement tool, find out how it works and how best to utilise it below!
- [What are the Benefits of Using Event Announcements?](https://help.fatsoma.com/en/articles/6485717-what-are-the-benefits-of-using-event-announcements.md): Event Announcements are one of the most powerful tools on Fatsoma, find out just some of the many reasons why you should use them below.
- [How Do I Announce My Event?](https://help.fatsoma.com/en/articles/6302535-how-do-i-announce-my-event.md): Announcing your event sends a notification to your Reps and followers via the Fatsoma app and direct email.
- [How Do I Schedule an Event Announcement?](https://help.fatsoma.com/en/articles/5818299-how-do-i-schedule-an-event-announcement.md): Announcing your event sends a notification to your Reps and followers via the Fatsoma app and direct email.
- [How Do I Customise My Announcement Message?](https://help.fatsoma.com/en/articles/7925054-how-do-i-customise-my-announcement-message.md): Event announcements have had an upgrade, in addition to the push notification you can now also create a custom message in the Fatsoma App!
- [Event Announcement FAQs](https://help.fatsoma.com/en/articles/6485759-event-announcement-faqs.md): Common questions about our powerful Event Announcements
- [How Do I Build My Following?](https://help.fatsoma.com/en/articles/5954039-how-do-i-build-my-following.md): To get the most out of the Fatsoma platform, building a relevant following should be a priority for your brand.
- [How Do I Import My Customer Base to Build My Following?](https://help.fatsoma.com/en/articles/5818308-how-do-i-import-my-customer-base-to-build-my-following.md): Importing your customer base to your Fatsoma account requires just a few simple clicks and a file upload. We walk you through it below.
- [What is Co-Promotion?](https://help.fatsoma.com/en/articles/6592711-what-is-co-promotion.md): Co-promotion is a unique and powerful marketing tool that allows you to expand your audience and promote your events to even more people,
- [What Are the Benefits of Co-promotion?](https://help.fatsoma.com/en/articles/6592704-what-are-the-benefits-of-co-promotion.md): Co-Promotion is one of our most useful and powerful tools when it comes to selling your tickets. Find out more about the benefits below.
- [How Do I Co-Promote My Event?](https://help.fatsoma.com/en/articles/5818001-how-do-i-co-promote-my-event.md): Co-promotion is a great way to reach a wider audience, boost ticket sales and interact with more like-minded event fans.
- [How Do I Accept a Co-promotion Invite?](https://help.fatsoma.com/en/articles/6590125-how-do-i-accept-a-co-promotion-invite.md): You can accept any Co-promotion requests through your notifications page. Follow our simple steps below to find out how!
- [How Do I Announce an Event I'm Co-Promoting?](https://help.fatsoma.com/en/articles/6116023-how-do-i-announce-an-event-i-m-co-promoting.md): Once you’ve set up a co-promotion you can recommend the event to your followers through an event announcement.
- [How Do I End a Co-promotion?](https://help.fatsoma.com/en/articles/6590154-how-do-i-end-a-co-promotion.md): You can stop Co-promoting your event at any time, simply follow the steps below.
- [Co-Promotion FAQs](https://help.fatsoma.com/en/articles/6590103-co-promotion-faqs.md): Common questions about our powerful Co-Promotion tool.
- [What are Ticket Reminders?](https://help.fatsoma.com/en/articles/6486345-what-are-ticket-reminders.md): Find out all about our exciting Ticket Reminders feature and how it works in the article below!
- [What are the Benefits of using Ticket Reminders?](https://help.fatsoma.com/en/articles/6486352-what-are-the-benefits-of-using-ticket-reminders.md): Ticket Reminders are a really useful feature, find out all about the benefits of adding them to your events below.
- [How Do I Add Ticket Reminders to My Event?](https://help.fatsoma.com/en/articles/6166557-how-do-i-add-ticket-reminders-to-my-event.md): Build hype for your event, and let your customers know when tickets go on sale, with Fatsoma’s Ticket Reminders feature.
- [How Do I Edit My Ticket Reminders?](https://help.fatsoma.com/en/articles/6486372-how-do-i-edit-my-ticket-reminders.md): You can change the dates your Ticket Reminder Sign-ups are available, or the quantity of sign-ups available following these simple steps.
- [How Do I Turn Off Ticket Reminders?](https://help.fatsoma.com/en/articles/6486388-how-do-i-turn-off-ticket-reminders.md): You can turn off the Ticket Reminders on your event at any time following the simple steps below.
- [How Do I Remove Ticket Reminders from My Event?](https://help.fatsoma.com/en/articles/6491356-how-do-i-remove-ticket-reminders-from-my-event.md): You can remove the Ticket Reminders on your event by following the simple steps below.
- [Ticket Reminders FAQs](https://help.fatsoma.com/en/articles/6491369-ticket-reminders-faqs.md): Common questions about our powerful Ticket Reminders feature.
- [What are Advertising Links?](https://help.fatsoma.com/en/articles/6485249-what-are-advertising-links.md): Find out all about our efficient and easy to use marketing tool and how they work below.
- [What Are the Benefits of Using Advertising Links?](https://help.fatsoma.com/en/articles/6485257-what-are-the-benefits-of-using-advertising-links.md): Create unique links for your marketing channels, track how effective they are, and tailor your marketing accordingly with Advertising Links!
- [How Do I Set Up Advertising Links on My Event?](https://help.fatsoma.com/en/articles/6121594-how-do-i-set-up-advertising-links-on-my-event.md): Create unique links for your marketing channels, track how effective they are, and tailor your marketing accordingly with Advertising Links!
- [How Do I Edit an Advertising Link?](https://help.fatsoma.com/en/articles/6485268-how-do-i-edit-an-advertising-link.md): You can change the name of your Advertising Links at any time, just follow the simple steps below.
- [How Do I Delete an Advertising Link?](https://help.fatsoma.com/en/articles/6485273-how-do-i-delete-an-advertising-link.md): If you want to delete an Advertising Link for whatever reason, then just follow the simple steps in the article below.
- [Advertising Links FAQs](https://help.fatsoma.com/en/articles/6485274-advertising-links-faqs.md): Common questions about our powerful Advertising Links feature.
- [What Are Cross Sells?](https://help.fatsoma.com/en/articles/6380463-what-are-cross-sells.md): Attract more customers to your events by featuring them on your order complete page using Cross Sells.
- [What are the Benefits of Using Cross Sells?](https://help.fatsoma.com/en/articles/6485311-what-are-the-benefits-of-using-cross-sells.md): Cross Sells are a really amazing marketing tool, that’s super easy to use, and a great way to advertise your events.
- [How Do I Add a Cross Sell?](https://help.fatsoma.com/en/articles/6376775-how-do-i-add-a-cross-sell.md): Maximise your sales and promote your other events adding Cross Sells. Find out how to get started using our powerful new feature below!
- [How Do I Remove an Event from My Cross Sell?](https://help.fatsoma.com/en/articles/6485312-how-do-i-remove-an-event-from-my-cross-sell.md): If you change your mind over which events to promote on your Cross Sell, then follow the steps below to remove an event from your Cross Sell
- [How Do I Turn Off Cross Sells?](https://help.fatsoma.com/en/articles/6485345-how-do-i-turn-off-cross-sells.md): If you need to remove a cross sell from your event for any reason, then we’ve made this super simple to do. Just follow the steps below!
- [Cross Sell FAQs](https://help.fatsoma.com/en/articles/6485349-cross-sell-faqs.md): Common questions about our powerful Cross Sell Feature.
- [How Do I Customise the Order Complete Page?](https://help.fatsoma.com/en/articles/6485833-how-do-i-customise-the-order-complete-page.md): Show a custom message to customers in the Order Complete Page. You could give instructions, offer incentives, or send important information.
- [How Do I Customise the Order Confirmation Email?](https://help.fatsoma.com/en/articles/6486260-how-do-i-customise-the-order-confirmation-email.md): Show a message to customers in the Order Confirmation Email. You could give instructions, offer incentives, or send important information.
- [Order Confirmation Messages FAQs](https://help.fatsoma.com/en/articles/6486277-order-confirmation-messages-faqs.md): Common questions about our useful Order Confirmation Messages feature.
- [How Do I Get an Event Widget for my Website?](https://help.fatsoma.com/en/articles/6118802-how-do-i-get-an-event-widget-for-my-website.md): Event Widgets provide your customers with a seamless ticket buying experience from start to finish, directly from your website!

## Customers

- [When Do I Need To Offer Refunds to My Customers?](https://help.fatsoma.com/en/articles/6224275-when-do-i-need-to-offer-refunds-to-my-customers.md): At Fatsoma we believe you should have full control when it comes to your events, as such, your refund policy is set by you.
- [How Do I Edit the Refund Request Settings for my Brand?](https://help.fatsoma.com/en/articles/6302683-how-do-i-edit-the-refund-request-settings-for-my-brand.md): At Fatsoma, we put you in complete control of your refunds, including whether to allow your customers to submit refund requests or not.
- [How Do I Edit the Refund Request Settings on My Event?](https://help.fatsoma.com/en/articles/6224866-how-do-i-edit-the-refund-request-settings-on-my-event.md): At Fatsoma, we put you in complete control of your refunds, including whether to allow your customers to submit refund requests or not.
- [How Do I Respond to a Refund Request?](https://help.fatsoma.com/en/articles/5818750-how-do-i-respond-to-a-refund-request.md): There could be a number of reasons why a customer requests a refund. The decision whether to approve it is all yours – here’s how to do it.
- [How Do I Issue a Refund?](https://help.fatsoma.com/en/articles/5939721-how-do-i-issue-a-refund.md): Even if you have refund requests disabled for your event, you may still wish to issue a refund from time to time, here's how.
- [How do I collect additional data from my customers?](https://help.fatsoma.com/en/articles/10513140-how-do-i-collect-additional-data-from-my-customers.md): Customer names and emails are automatically collected when purchasing a ticket, but you can collect more data using Customer Questions
- [How do I add custom questions for my customers to answer?](https://help.fatsoma.com/en/articles/6169840-how-do-i-add-custom-questions-for-my-customers-to-answer.md): We will always collect your customer names and email addresses for you, but you can ask for more info before your customers buy their ticket
- [How do I edit a customer question?](https://help.fatsoma.com/en/articles/6485398-how-do-i-edit-a-customer-question.md): If you need to edit your Customer Questions at any time, simply follow these easy steps!
- [How do I remove a customer question?](https://help.fatsoma.com/en/articles/6485686-how-do-i-remove-a-customer-question.md): If you need to remove a Customer Question for whatever reason, simply follow the easy steps below!
- [How do I export my customer data?](https://help.fatsoma.com/en/articles/5941716-how-do-i-export-my-customer-data.md): As an events promoter, customer data can be really useful. Here’s how to export this data straight to your email.

## Reps

- [How Does the Rep System Work on Fatsoma?](https://help.fatsoma.com/en/articles/5959374-how-does-the-rep-system-work-on-fatsoma.md): Word of mouth is a powerful tool, that’s why, on Fatsoma, we allow you to incentivise your customers to help promote your events online.
- [What Are the Benefits of Using the Fatsoma Rep System?](https://help.fatsoma.com/en/articles/6491436-what-are-the-benefits-of-using-the-fatsoma-rep-system.md): The Fatsoma Rep System utilises one of the most powerful promotional tools - word of mouth.
- [Fatsoma Rep System FAQs](https://help.fatsoma.com/en/articles/6491535-fatsoma-rep-system-faqs.md): Common questions about our handy Rep System.
- [How Do I Add Reps?](https://help.fatsoma.com/en/articles/5954553-how-do-i-add-reps.md): Getting started with reps couldn’t be easier, find out how to start building your rep team below.
- [How Do I Remove Reps?](https://help.fatsoma.com/en/articles/5955106-how-do-i-remove-reps.md): Managing your reps on Fatsoma couldn’t be easier. Need to remove a rep from your brand? Just follow these easy steps:
- [How Do I Add a Rep Incentive?](https://help.fatsoma.com/en/articles/6259344-how-do-i-add-a-rep-incentive.md): Here on Fatsoma, we allow you to incentivise your most influential customers to help promote your events.
- [How Do I Add a Rep Only Ticket?](https://help.fatsoma.com/en/articles/5954823-how-do-i-add-a-rep-only-ticket.md): You can keep your rep sales separate to the rest of your tickets by creating a ticket that is only accessible to customers via a rep link.
- [How Do I Change My Rep Request Settings?](https://help.fatsoma.com/en/articles/6191262-how-do-i-change-my-rep-request-settings.md): You can either set your brand to accept rep requests automatically or manually, and you can easily change this setting at any time.
- [How Do I Respond to Rep Requests From My Email?](https://help.fatsoma.com/en/articles/6491508-how-do-i-respond-to-rep-requests-from-my-email.md): Growing your rep team is one of the best ways to utilise our platform, and at Fatsoma we give you full control over who to add to your team.
- [How Do I Respond to Rep Requests from My Fatsoma Dashboard?](https://help.fatsoma.com/en/articles/6491522-how-do-i-respond-to-rep-requests-from-my-fatsoma-dashboard.md): Growing your rep team is one of the best ways to utilise our platform, and at Fatsoma we give you full control over who to add to your team.

## Pixels & Analytics

- [What is A Pixel?](https://help.fatsoma.com/en/articles/6240489-what-is-a-pixel.md): Pixels are one of the most powerful tools for measuring and optimising the effectiveness of your marketing strategy.
- [What Are The Benefits of Using Pixels?](https://help.fatsoma.com/en/articles/6240637-what-are-the-benefits-of-using-pixels.md): Pixels help you to understand the behaviour of the people who visit your Fatsoma pages and measure the effectiveness of your advertising.
- [How Do I Add A Facebook Pixel to My Company on Fatsoma?](https://help.fatsoma.com/en/articles/6205558-how-do-i-add-a-facebook-pixel-to-my-company-on-fatsoma.md): Facebook is one of the most proven platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding pixels.
- [How Do I Add A Facebook Pixel to My Brand Page on Fatsoma?](https://help.fatsoma.com/en/articles/6205536-how-do-i-add-a-facebook-pixel-to-my-brand-page-on-fatsoma.md): Facebook is one of the most proven platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding a pixel.
- [How Do I Add A Facebook Pixel to My Event on Fatsoma?](https://help.fatsoma.com/en/articles/7128332-how-do-i-add-a-facebook-pixel-to-my-event-on-fatsoma.md): Facebook is one of the most proven platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding a pixel.
- [How Do I Add A Snapchat Pixel to My Company on Fatsoma?](https://help.fatsoma.com/en/articles/6205641-how-do-i-add-a-snapchat-pixel-to-my-company-on-fatsoma.md): Snapchat is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding pixels.
- [How Do I Add A Snapchat Pixel to My Brand Page on Fatsoma?](https://help.fatsoma.com/en/articles/6205615-how-do-i-add-a-snapchat-pixel-to-my-brand-page-on-fatsoma.md): Snapchat is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding a pixel.
- [How Do I Add A Snapchat Pixel to My Event on Fatsoma?](https://help.fatsoma.com/en/articles/7128326-how-do-i-add-a-snapchat-pixel-to-my-event-on-fatsoma.md): Snapchat is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding a pixel.
- [How Do I Add A TikTok Pixel to My Company on Fatsoma?](https://help.fatsoma.com/en/articles/7128172-how-do-i-add-a-tiktok-pixel-to-my-company-on-fatsoma.md): TikTok is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding pixels.
- [How do I add a TikTok Pixel to My Brand Page on Fatsoma?](https://help.fatsoma.com/en/articles/7022303-how-do-i-add-a-tiktok-pixel-to-my-brand-page-on-fatsoma.md): TikTok is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding a pixel.
- [How Do I Add A TikTok Pixel to My Event on Fatsoma?](https://help.fatsoma.com/en/articles/7128294-how-do-i-add-a-tiktok-pixel-to-my-event-on-fatsoma.md): TikTok is one of the best platforms for promoting your events, and we’ve made it easy to optimise your marketing by adding pixels.