You can add Customer Questions when you originally list the event or you can go back and add them later. In the scenario below, we’ll run through adding Customer Questions to an existing event. If you’re adding Customer Questions whilst setting up the event, then jump straight to step 3 below.
From your Dashboard, scroll down and locate the event you wish to add Customer Questions to.
Click on the ‘Edit Event’ button.
Scroll down to the section titled ‘Customer Questions’.
Select the additional data you want to collect, you may add as many as you need.
(A number of options appear as 'Commonly Added Questions', if the data you want to collect doesn't appear here, or you need to ask your customers more bespoke questions, you can add a custom question following the steps in the article here)
On each of your selections, toggle the 'Required?' button to 'Yes' if you want the question to be a required step before your customers can complete their purchase. If your question is optional then leave this set to 'No'.
(You can click the pencil icon on your question to see a preview or add a description. Here you can also decide whether to collect the data for all attendees, or just the person purchasing the tickets)
Scroll down to the bottom of the page.
Click ‘Save Event’ to set your changes live.
Congratulations, you have successfully added a Customer Question to your event!