Fatsoma

Anne Fitzsimmons

Everything you need to know to handle customer requests and manage your data. 

At Fatsoma we believe you should have full control when it comes to your events, as such, your refund policy is set by you.

At Fatsoma, we put you in complete control of your refunds, including whether to allow your customers to submit refund requests or not.

There could be a number of reasons why a customer requests a refund. The decision whether to approve it is all yours – here’s how to do it.

Even if you have refund requests disabled for your event, you may still wish to issue a refund from time to time, here's how.

Customer names and emails are automatically collected when purchasing a ticket, but you can collect more data using Customer Questions

We will always collect your customer names and email addresses for you, but you can ask for more info before your customers buy their ticket

If you need to edit your Customer Questions at any time, simply follow these easy steps!

If you need to remove a Customer Question for whatever reason, simply follow the easy steps below!

As an events promoter, customer data can be really useful. Here’s how to export this data straight to your email.

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Tickets submitted through the messenger or by a support agent in your conversation will appear here.