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How Do I Update the Status of a Rescheduled/Cancelled event?
How Do I Update the Status of a Rescheduled/Cancelled event?

Lots of things can change when planning an event, so we've made it quick and easy to update your customers when a change does occur.

Anne Fitzsimmons avatar
Written by Anne Fitzsimmons
Updated over a week ago

  1. From your Dashboard, scroll down and locate the event you wish to reschedule/cancel.

  2. Scroll down to the ‘Event Status’ section in the menu on the left-hand side of the page.

  3. Click ‘Reschedule or Cancel Event’.

  4. Select the event status from the drop down menu.

  5. Write a message to your customers in the box provided to let them know the reason for the change in date/cancellation (optional).

  6. Tick the box below to confirm you wish to reschedule/cancel the event and acknowledge that your ticket holders will be contacted to notify them of the change.
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  7. Click the ‘Reschedule Event’/ ‘Cancel Event’ button. This will be different depending on the event status you have selected.

Congratulations, you have successfully updated the status of your event!

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