You can add Customer Questions when you originally list the event or you can go back and add them later. In the scenario below, we’ll run through adding Customer Questions to an existing event. If you’re adding Customer Questions whilst setting up the event, then jump straight to step 3 below.
From your Dashboard, scroll down and locate the event you wish to add Customer Questions to.
Click on the ‘Edit Event’ button.
Scroll down to the section titled ‘Customer Questions’.
(A number of commonly asked questions will be listed here, if the data you want to collect falls under one of these simply click on the relevant question and this will be added to your event)Click 'Add Custom Question'.
Enter the question you want to ask in the box provided.
Enter a brief description of your question in the box provided (optional).
Select the Answer Field Type using the drop down menu.
(If you chose the ‘Dropdown Select’ option from the drop down menu go to step 8. If you chose any other option jump straight to step 9)
Enter the options you want your customers to choose from in the box provided, ensuring each option is separated by a comma.
Tick the box labelled ‘Is this a required question?’ if you want the question to be a required step before your customers can complete their purchase. If your question is optional then leave the box unchecked.
Choose who you want the question to apply to, by selecting either ‘Buyer Only’ (just the person purchasing the tickets) or ‘All attendees’ (everyone who will be attending the event).
Click ‘Save’.
Scroll down to the bottom of the page.
Click ‘Save Event’ to set your changes live.
Congratulations, you have successfully added a Custom Question!