All Collections
Promotion and Marketing
Order Confirmation Messages
How Do I Customise the Order Confirmation Email?
How Do I Customise the Order Confirmation Email?

Show a message to customers in the Order Confirmation Email. You could give instructions, offer incentives, or send important information.

Anne Fitzsimmons avatar
Written by Anne Fitzsimmons
Updated over a week ago

  1. From your Dashboard, scroll down and locate the event you want to customise the Order Confirmation Email for.
    ​
    ​

  2. Locate the heading ‘Messages’. This can be found in the menu on the left-hand side of the page.
    ​
    ​

  3. Click ‘Order Confirmation Messages’.
    ​
    ​

  4. Enter your custom message in the box labelled ‘Order Confirmation Email’. This message will be displayed in the email sent to customers to confirm their purchase and deliver their tickets.
    ​
    ​

  5. Click ‘Save’ to set your changes live.

Congratulations, you have successfully customised the Order Confirmation Email!

Find out more about Order Confirmation Messages and how they work in our FAQs page here.

Did this answer your question?