At Fatsoma we’re always thinking of new ways to help you promote your events and allow your customers to have the best experiences possible. That’s why we’ve made it super easy to customise the Order Confirmation Messages your customers see on the Order Complete Page or in the Order Confirmation Email they receive after purchasing tickets.

We’re sure you’ll have lots of questions about this useful feature, check out the responses we’ve written to some common questions below:

How do I customise the Order Complete Page?

You can customise the Order Complete Page in the ‘Messages’ section of the event page. Simply add the message you want to display to your customers in the box provided. Check out our guide to customising your Order Complete Page here.

How do I customise the Order Confirmation Email?

You can customise the Order Confirmation Email in the ‘Messages’ section of the event page. Simply add the message you want to display to your customers in the box provided. Check out our guide to customising your Order Confirmation Email here.

What are the benefits of customising Order Confirmation Messages?

Customising your Order Confirmation Messages allows you to give extra information to your customers at the point of purchase. This could be more info about the event, discounts on future purchases, or even just a thankyou message. Sending your customers a personalised message is a great way to garner loyalty and generate a real connection with your customer base.

Where will my message be displayed?

Your custom Order Complete Page message will be displayed on the website once your customer has completed their purchase. Your custom Order Confirmation Email message will be displayed at the top of the email sent to customers to confirm their purchase and deliver their tickets.

What can I include in the message in the Order Complete Page?

You can use the Order Complete Page message to provide additional information or even exclusive deals to your customers. You can also add images or embed videos to promote your brand or your other events!

What can I include in the message in the Order Confirmation Email?

You can use the Order Confirmation Email message to provide additional information or even exclusive deals to your customers. However, unlike in the Order Complete Page, you can only enter text into the Order Confirmation Email message.

Is there a word maximum?

There’s no word limit on either the Order Complete Page or the Order Confirmation Email. However, we advise keeping your message as concise as possible.

Do I have to customise the Order Confirmation Messages?

No, you don’t have to customise the Order Confirmation Messages. If you choose not to, your customers will receive the standard Order Confirmation Email and Order Complete Page.