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How Do I Turn Off a Pre-Sale Registration?
How Do I Turn Off a Pre-Sale Registration?

You can turn off the Pre-Sale Registration on your event at any time following the simple steps below.

Anne Fitzsimmons avatar
Written by Anne Fitzsimmons
Updated over a year ago

You can turn off the Pre-Sale Registration on your event when you originally list it, or you can go back and do it later. In the scenario below, we’ll run through turning off a Pre-Sale Registration on an existing event. If you’re turning off a Pre-Sale Registration whilst you’re setting up the event, jump straight to step 3 below.

If you want to remove Pre-Sale Registration from your event completely, you can follow our guide here, however, you will only be able to do this before you’ve received your first Pre-Sale signups.

  1. From your Dashboard, scroll down and locate the event you want to turn off the Pre-Sale Registration for.
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  2. Click the 'Edit Event' button.
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  3. Scroll down and locate the ‘Pre-Sale’ heading in the 'Tickets' section.
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  4. Click on the pencil icon on your existing Pre-Sale.
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  5. Tick the box labelled ‘Hidden From Customers’ under the ‘Visibility’ heading.
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  6. Click ‘Save’.
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  7. Scroll down to the bottom of the page.
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  8. Click 'Save Event' to set the changes live.

Congratulations, you have successfully turned off your Pre-Sale Registration!

Find out more about Pre-Sale Registration and how it works in our FAQs page here.

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