At Fatsoma we’re dedicated to providing you with the tools you need to promote your events to your customers and help them and you to have the best experiences possible. One of the easiest and most effective ways of doing this on our platform is by using our exciting Pre-Sale Registration feature.

We’re sure you’ll have lots of questions about this useful feature, check out the responses we’ve written to some common questions below:

What is Pre-Sale Registration?

Pre-Sale Registration is our exciting promotional tool that allows your customers to register their interest in your events before tickets go on sale. This can help to create even more of a buzz around your events, and ensure your customers stay up to date on the events that matter to them. Find out more about our Pre-Sale feature here.

What are the benefits of using Pre-Sale Registration?

There are so many benefits to using our Pre-Sale Registration feature. It’s super easy to use, is a great way to expand your Fatsoma following, and creates a buzz around your events even before tickets go on sale. Find out more about the benefits of adding Pre-Sale Registration to your events here.

How do I add Pre-Sale Registration to my event?

You can add a Pre-Sale Registration to your event in the ‘Tickets’ section of the Edit Event page. All you need to do is choose when you want your Pre-Sale to be available, and then set the allocation of sign-ups. Check out our step-by-step guide to adding a Pre-Sale to your event here.

How long can I run the Pre-Sale for?

You can run your Pre-Sale for as long as you want, right up until the start of your event. However, we do advise turning the Pre-Sale Registration off once your tickets are on sale.

Can I change the allocation of sign ups after I’ve set up the Pre-Sale?

Yes, you can edit your Pre-Sale at any time by clicking on the pencil icon next to your Pre-Sale in the Edit Event page. Check out our step-by-step guide to editing your Pre-Sale Registration here.

Where can I see who’s signed up for Pre-Sale on my event?

You can view who’s signed up for Pre-Sale in the same way you can see who’s bought tickets for your event, by clicking ‘View Attendee List’ in your event page or by exporting your customer information. Anyone who signs up for Pre-Sale registration on any of your events will also appear in the ‘Orders’ section of your Fatsoma account.

Can I ask for more information, like phone numbers using Pre-Sale Registration?

No, the only data you will receive from customers signing up to Pre-Sale is their name and email address. If you want to collect further information from your customers, you can add additional customer questions in the Edit Event page, and anyone who signs up to your Pre-Sale will be presented with these questions before they complete their registration.

How much does it cost to use?

Pre-Sale Registration is completely free to use.

Do people who sign up for Pre-Sale Registration get added to my Fatsoma following?

Yes, everyone who signs up for Pre-Sale Registration on your events will be added to your Fatsoma following.