At Fatsoma we’re dedicated to providing you with the tools you need to promote your events to your customers and help them and you to have the best experiences possible. One of the most useful and effective ways of doing this on our platform is by using our Rep System.

We’re sure you’ll have lots of questions about this powerful feature, check out the responses we’ve written to some common questions below:

What are Reps?

Fatsoma reps are basically a virtual street team who can help promote your events and sell your tickets for a small commission. Each of your reps will be given a unique link to your event which they can post on social media or send to their friends. The link will track any clicks and sales made through it which you can view in the ‘Rep Sales’ section of your event page. Find out more about the Fatsoma Rep System here.

What are the benefits of using the Rep System on Fatsoma?

The Fatsoma Rep System is basically low cost and low effort promotion for your events as it allows you to build a team to sell tickets on your behalf. It utilises the power of word-of-mouth whilst helping you to tap into new networks and reach a wider audience to sell even more tickets to your events. Find out more about the benefits of using the Fatsoma Rep System here.

How do I add Reps?

You can add reps in your brand page by selecting ‘Invite Reps’ from the menu on the left-hand side of the page. From here you can add the email addresses of anyone you want to invite to be a rep for your brand. Check out our guide to adding Reps here.

How do I remove Reps?

You can remove reps in your brand page by selecting ‘View your Reps’ from the menu on the left-hand side of the page, and then clicking on the bin icon next to the reps you want to remove. Check out our guide to removing Reps here.

Please note: Once you remove someone as a rep on your brand, this creates a block on our system and you will not be able to re-add them.

Is there a limit to the number of Reps I can have on my brand?

No, you can have an unlimited number of Reps on your brand.

How do I add a Rep Incentive?

You can add a Rep Incentive in the Edit Event page by clicking on the ‘Add Incentive’ button in the ‘Rep Incentives’ section. Check out our guide to adding Rep Incentives here.

How much should I offer as an incentive?

We recommend offering 10% of the face value of the ticket as an incentive to your reps.

Do I have to offer my Reps an incentive?

No, your reps will be able to advertise your event with or without a rep incentive being added. However sales made without an incentive being added won't track as normal through the 'Track Sales' section on the event, you will need to export your customer information to view these sales. (You can add a £0.00 incentive to your tickets which will track your sales as normal without paying out your reps).

How do my reps collect their commission?

Rep commissions will be collected in their rep portal which they can access at reps.fatsoma.com. The funds they collect in incentives will clear and be available for them to withdraw 48 hours after the end of the event. Once they’ve withdrawn their funds should be in their account within 7 working days.

Can I add a ticket that can only be sold by reps?

Yes, all you need to do is select the ‘Only accessible via Rep Link’ box when setting up your ticket, and then add a rep incentive. Check out our guide to adding Rep Only tickets here.

How do I respond to rep requests?

You can respond to rep requests directly from your Fatsoma Dashboard, or from your email inbox. Check out our guide to responding to rep requests from your Dashboard here, or via email here.

Can I change my rep request settings?

Yes, you can change the rep request settings for your brand by going into the brand page and clicking ‘Edit Page’. From here you will be able to choose whether to accept all rep requests automatically, or whether you want to manually respond to each of them. Check out our guide to changing your rep request settings here.

Does Fatsoma have a rep database that I can add reps from?

No, you will need to build your own rep team from your customers, staff, or social media followers. Fatsoma can’t pass on rep emails from other brands due to GDPR restrictions.

How do I see my rep sales?

You can see your rep sales in the event page by selecting ‘Track Sales’ under the ‘Reps’ heading from the menu on the left-hand side of the page. Here you will be able to see how many clicks and sales each rep has made through their unique link. You can also view the total revenue they’ve generated and the commission they’re set to collect after the event has ended.

Can I send my reps a message through Fatsoma?

No, your reps will receive your event announcements like the rest of your followers, however, if you want to message your reps individually you will have to find their email address from your brand page and contact them yourself.

How much does the rep system cost to use?

We don’t charge anything to use the rep system, the only cost comes from the commission you will need to offer to your reps through Rep Incentives on the tickets they sell.