At Fatsoma we’re dedicated to providing you with the tools you need to promote your events to your customers and help them and you to have the best experiences possible. One of the easiest and most effective ways of doing this on our platform is by using our exciting Ticket Reminders feature.
We’re sure you’ll have lots of questions about this useful feature, check out the responses we’ve written to some common questions below:
What are Ticket Reminders?
Ticket Reminders are our exciting promotional tool that allows your customers to register their interest in your events before tickets go on sale. This can help to create even more of a buzz around your events, and ensure your customers stay up to date on the events that matter to them. Find out more about our Ticket Reminders feature here.
What are the benefits of using Ticket Reminders?
There are so many benefits to using our Ticket Reminders feature. It’s super easy to use, is a great way to expand your Fatsoma following, and creates a buzz around your events even before tickets go on sale. Find out more about the benefits of adding Ticket Reminders to your events here.
How do I add Ticket Reminders to my event?
You can add Ticket Reminders to your event in the ‘Tickets’ section of the Edit Event page. All you need to do is choose when you want your Ticket Reminders to be available, and then set the allocation of sign-ups. Check out our step-by-step guide to adding Ticket Reminders to your event here.
How long can I run Ticket Reminder sign-ups for?
You can run your Ticket Reminder sign-ups for as long as you want, right up until the start of your event. However, we do advise turning this off once your tickets are on sale.
Can I change the allocation of sign ups after I’ve set up the Ticket Reminders?
Yes, you can edit your Ticket Reminders at any time by clicking on the pencil icon next to your Ticket Reminders in the Edit Event page. Check out our step-by-step guide to editing your Ticket Reminders here.
Where can I see who’s signed up for Ticket Reminders on my event?
You can view who’s signed up for Ticket Reminders in the same way you can see who’s bought tickets for your event, by clicking ‘View Attendee List’ in your event page or by exporting your customer information. Anyone who signs up for Ticket Reminders on any of your events will also appear in the ‘Orders’ section of your Fatsoma account.
Can I ask for more information, like phone numbers using Ticket Reminders?
The only data collected as default from customers signing up to Ticket Reminders is their name and email address. If you want to collect further information from your customers, you can add additional customer questions in the Edit Event page, and anyone who signs up for Ticket Reminders will be presented with these questions before they complete their registration.
How much does it cost to use?
Ticket Reminders are completely free to use.
Do people who sign up for Ticket Reminders get added to my Fatsoma following?
Yes, everyone who signs up for Ticket Reminders on your events will be added to your Fatsoma following.
How are the sign-ups contacted when tickets go on sale?
You will need to schedule an Attendee Post to coincide with your tickets going on sale to contact the sign ups. This will send an email and push notification to everyone who has signed up to receive Ticket Reminders for your event.